Assistant Front Office Manager
On-siteNew Orleans, Louisiana, United States
New Orleans, Louisiana, United StatesOn-siteFull TimeHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Oversee daily front office operations, manage guest relations and complaints, and ensure service standards align with Fairmont policies. Coordinate staffing schedules, handle payroll administration, and conduct regular training sessions for Front Office Reception Agents. Direct arrangements for VIP reservations, block rooms for conventions, and review daily reports against SAQ standards. Enforce emergency procedures, maintain cash float controls, and support the Front Desk Manager with motivation programs. Maintain a flexible schedule including overnight shifts as operational needs require.
Required Qualifications
- Minimum 2 years experience in a Hotel leadership role
- Computer literacy: PROPERTY manager or another property management system
- Computer literacy: Excel
- Computer literacy: Word
- Computer literacy: Time and Attendance
- Computer literacy: Watson
- Must maintain a flexible schedule and be available to work overnight shifts when operational needs require, including occasional coverage of overnight operations
- Responsible for personal cash float
- Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
- Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
- Excellent interpersonal and communication skills, both written and verbal
- Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
- Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Desired Qualifications
- Hospitality Diploma an asset
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