Assistant Front of House Manager
On-siteManchester, England, United Kingdom
Job Summary
Manage daily reception operations by assisting the Front of House Manager with room allocation for regular guests, VIPs, and corporate clients, while monitoring and updating the guest history system. Supervise the on-duty reception team to ensure accurate training records, support service culture values, and handle room counts, special events, and overbooking issues. Ensure accurate billing and corrections as directed by the finance team. Act as a Duty Manager to maintain high service standards and address guest needs. This 4* lifestyle hotel in Manchester City Centre offers a competitive salary, global rewards program, wellness perks, and extensive training opportunities within a diverse, family-oriented environment.
Required Qualifications
- Experience in a branded hotel environment
- Excellent communication skills
- Complaint handling skills
- Experience training and supporting a team
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