Assistant Front of House Manager
On-site · London, England, United Kingdom
Job Summary
Assist Front Office Manager in overseeing the front desk operations and guest services, supporting leadership and development of the front office team, and ensuring guests receive outstanding service. Responsibilities include addressing guest inquiries and complaints, managing luggage storage and assistance, recruitment, training, scheduling, and performance management; implementing policies to optimize operational efficiency; supporting revenue enhancement and reporting; coordinating with other hotel departments to ensure a seamless guest experience; and assisting with emergency and crisis management to ensure guest and staff safety. The role emphasizes delivering a thoughtful, luxury/lifestyle hotel experience at Sea Containers London with a collaborative, service-oriented mindset.
Required Qualifications
- Relevant professional qualifications for location role is based.
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