Assistant Front Desk Manager
On-siteWashington, District of Columbia, United States or Washington, United States
Washington, District of Columbia, United States or Washington, United StatesOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Lead the Front Desk team and oversee daily shift operations across Bell, Switchboard, and Guest Services areas. Manage guest satisfaction by handling complaints, resolving disputes, and providing coaching to staff. Support financial goals through same-day selling procedures, credit policy training, and loss prevention compliance. Monitor staffing levels, review guest feedback, and ensure adherence to all operational standards. Assist in department meetings, performance appraisals, and the implementation of guest recognition programs.
Required Qualifications
- High school diploma or GED
- 2 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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