Assistant Front Desk Manager
$57,200,000–$61,360,000 year
On-siteLos Angeles, California, United States
Job Summary
Assist in supervising and coordinating front desk staff to ensure efficient daily operations, including managing guest check-ins, check-outs, and reservations. Handle guest inquiries, complaints, and special requests with professionalism while training, mentoring, and evaluating employees to maintain high service standards. Collaborate with other departments to ensure seamless guest experiences, maintain accurate records of reservations and payments, and support the Front Desk Manager with scheduling, reporting, and administrative tasks. Ensure compliance with company policies and health and safety regulations. This role requires a high school diploma or equivalent, two years of front desk experience, and proficiency with property management systems.
Required Qualifications
- High school diploma or equivalent
- Associate degree or higher in hospitality management
- Minimum of 2 years experience in front desk operations within the accommodation or food services industry
- Proven experience in a supervisory or leadership role at the front desk
- Strong customer service background with the ability to handle guest concerns effectively
- Proficiency with property management systems (PMS) and basic office software
- Experience with advanced reservation and booking software
- Certification in hospitality or customer service management
- Multilingual abilities to assist a diverse guest population
- Knowledge of health and safety regulations specific to accommodation and food services
- Strong interpersonal and communication skills
- Leadership and organizational skills
- Problem-solving abilities
- Technical proficiency with property management systems and reservation software
- Adaptability and multitasking skills
Desired Qualifications
- Hyatt PMS experience
- Experience with advanced reservation and booking software
- Certification in hospitality or customer service management
- Multilingual abilities to assist a diverse guest population
- Knowledge of health and safety regulations specific to accommodation and food services
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