Assistant Food and Beverage Manager

Implement consistent delivery of superior customer service through the development and execution of Standard Operating Procedures. Supervise daily departmental operations, food and beverage teams, and stock procedures to maintain high operational standards. Act on customer feedback, including complaints and compliments, while actively upselling throughout all interactions. Ensure compliance with Health and Safety, Food Safety, and Licensing Laws, including daily HACCP procedures and cleaning schedules. Monitor budgeted targets, financial reporting, and guest satisfaction systems to initiate corrective action when required. Support the development of special events, promotions, and packages with operational departments. Maintain full knowledge of hotel facilities, menus in cooperation with the Head Chef, and statutory requirements. Arrive for duty in accordance with rosters in full clean uniform.