Assistant Floral Manager

Job Summary

Required Qualifications

• •High school or equivalent experience
• •Over six months up to one year of similar or related experience
• •Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• •Ability to do arithmetic calculations involving fractions, decimals, and percentages
• •Must have the ability to file, post, and mail materials
• •Must have the ability to copy data from one record to another
• •Must have the ability to interview to obtain basic information
• •Must have the ability to guide people and provide basic direction
• •Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• •Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
• •Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
• •Must maintain strict adherence to department and company guidelines related to personal hygiene and dress
• •Must adhere to company policies and individual store guidelines
• •Must report to work when scheduled and on time
• •Must be able to understand and process FTD, interstore, and Teleflora orders
• •Must be able to understand the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers
• •Must be able to receive deliveries, put product away, review invoices, and log in record book daily
• •Must be able to clean, process, and cut flowers appropriately
• •Must be able to wrap flowers and be careful not to damage
• •Must be able to handle product problems
• •Must be able to handle and satisfy customer issues
• •Must be able to identify key areas to place specials within the store
• •Must be able to order flowers and supplies daily or as needed
• •Must be able to work as an integral part of the floral team (holidays may require extended hours)
• •Must be able to deliver product as necessary
• •Must be able to assume management duties in absence of Department Manager
• •Must be able to assist manager with paper work, scheduling, pricing, displays, promotions and determining pre-orders
• •Must be able to help with and may decorate in store events
• •Must be able to assist in other areas of store as needed
• •Must be able to perform other job related duties and special projects as required
• •Must be able to instruct, assign, review and plan work of others
• •Must be able to maintain standards, coordinate activities, and allocate personnel
• •Must be able to understand and explain products requirements to customers
• •Must be able to counsel customers regarding plants and floral care
• •Must be able to take special requests for product either in person or over the telephone
• •Must be able to fill customer orders completely and create floral arrangements at their request, all in a timely manner
• •Must be able to make an effort to learn customers' names and to address them by name whenever possible
• •Must be able to escort customers to the products they're looking for
• •Must be able to secure products that are out of reach
• •Must be able to load or unload heavy items
• •Must be able to make note of and pass along customer suggestions or requests
• •Must be able to perform other tasks in every way possible to enhance the shopping experience
• •Must be able to answer the telephone promptly and provide friendly, helpful service to customers who call including taking product orders
• •Must be able to check orders for the day and set up a timeline and production schedule
• •Must be able to review appearance of, inventory, replenish, and care for, damaged merchandise within department and throughout the store
• •Must be able to ensure department standards are met
• •Must be able to oversee the floral designers and clerks – outline duties, train, and follow up to ensure duties are completed
• •Must be able to operate as a lead with the floral clerks, (eg. Train simple designs, how to take telephone orders, etc.)
• •Must be able to ensure department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors at least daily
• •Must be able to read industry references, listen to floral experts, and remain open to new ideas
• •Must be able to share ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.)
• •Must be able to maintain confidentiality on orders placed (including, who sent, who received, order, and cost)

Desired Qualifications

• •Department training helpful