Assistant Fitness Manager
$37,440–$37,440 year
On-siteBrooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull Time$37,440–$37,440 yearLarge
Full TimeLarge
Job Summary
Manage Kickoff bookings, activation PT programs, and trainer onboarding while ensuring team productivity and adherence to club protocols. Act as Manager on Duty to support staff and members when leadership is unavailable, handling member complaints and equipment repair requests. Develop new coaches, track PT revenue goals, and optimize member roadmaps through retention management and referral generation. Maintain client files, confirm appointments, and enforce scheduling policies for personal training sessions. Ensure CPR/AED certification and proficiency with VFP, Microsoft Office, and ABC software. Work 20 hours weekly on fitness management duties plus 10–20 hours on paid personal training, with a $18 hourly wage and performance bonuses.
Required Qualifications
- Maintain CPR/AED Certification
- Requires fitness background and knowledge of the club including the club's exercise equipment, programs and exercise principles, protocol and culture
- Requires ability to manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction
- Computer experience and proficiency with VFP, Microsoft Word, Publisher, Excel, ABC & VFP
- Continued development of marketing & sales skills related to promoting programs & services
- Continued development of fitness related topics
- Maintain proper file on all clients (paperwork via progress notes)
- Enforces protocol regarding no shows, CXL, late appointments
- Properly confirms all scheduled appointments
- Regularly maintains contact w/ clients via phone, mail and e-mail
- Provide educational material to enhance experience, knowledge and credibility
- Personal Training sessions must be performed outside the scheduled
- Maintain an excellent attendance record
- Work Ethic - display a sense of readiness, resourcefulness and honesty
- Punctuality - arrive 5-10 minutes before the assigned shift starting time
- Appearance - sharp uniform with name tag, clean and pressed uniform
- Believes in Crunches mission/vision
- Interact in a professional manner with other club and staff members
- Cope well with stress and maintain personal productivity while under pressure
- Maintain a high level of self-motivation!
- Requires the ability to communicate with a wide variety of people and the ability to teach and motivate them
- Communicate pertinent information to all managers, staff and members in a timely and professional manner
- Maximize the quality of the members' experience by communicating and promoting club information with enthusiasm
- Promotes club programs externally through public relations & reputation management programs
- Informs Management of any equipment needing repair or any hazardous conditions
- Handles member's complaints in a professional manner according to procedure
- Keep Management informed of equipment recommendations based on member request, staff suggestions, industry trends, usage and daily stat
- Innovate ways to increase member roadmap and evaluations
- Develop/ assist in the development of club functions such as: staff/department meetings/parties, appropriate lectures or workshops and member/guest parties
- Provide leadership and motivation to all staff
- Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with the General Manager
- Create interest with new members and older members in helping them optimize their membership & overall club experience
- Contributes new information to each department that can enhance performance & effectiveness
- Maintain strong contacts & presence via phone, floor, mail and community
- Develop, track and grow on point sessions and Evaluation using VFP
- Ensure optimization of the percentage of New Members going through their roadmap sessions
- Coordinate fitness team educational programs including: Certification Programs, seminars, guest speakers, etc
- Maintain fitness tracking sheets
- Train program specialists on how to properly book roadmaps at POS
- Assist Management to Maintain VFP and Data Trak PT process
- To assist in the development of new coaches and Personal Trainers primarily by the example
- Ensure that we reach PT and monthly revenue goal
- Help the Management hold monthly meeting with PT Training and follow the informational motivation and educational format
- Present, build a value and influence all members (new and existing) regarding private services available at Crunch
- Continuously develop leads and generate referrals through professional reputation management
- Progress on clients new & renewal to be delivered to owner monthly or as requested
- Confirm appointments
- Mastering the PT software and training staff on its functions
- Create awareness of all current fitness incentives and program options
- Assist fitness manager in booking Kickoffs and activation PT programs
- Supports manager and desk staff in attaining kick off booked and showed goals: Activations Marketing & PT
- assist in the growth of trainer education and application of best practices and training efficacy
- assist the fitness manager in facilitating the daily productivity of the training team
- Ensures the consistency of trainer prospecting for kickoffs, new client leads and retention of current trainer clients
- work with the new trainers on completing onboarding checklist/training how to succeed and held accountable to the business plan
- be the primary person in working with the staff and members when other management personnel is not available
- Attend to all details and responsibilities of the position in a timely, efficient and professional manner
- Uphold club protocol and procedures in a tactful and positive manner with all members and employees
- Maintain a high degree of professionalism, consistency and reliability in regards to attitude, appearance and performance
- Demonstrate strong managerial habits and behaviors
- Communicate problems/concerns to Management contribute to their solution
- Maximize the quality of the members' experience by communicating and promoting club information with enthusiasm
- Promotes club programs externally through public relations & reputation management programs
- Informs Management of any equipment needing repair or any hazardous conditions
- Handles member's complaints in a professional manner according to procedure
- Keep Management informed of equipment recommendations based on member request, staff suggestions, industry trends, usage and daily stat
- Maintain proper file on all clients (paperwork via progress notes)
- Enforces protocol regarding no shows, CXL, late appointments
- Properly confirms all scheduled appointments
- Regularly maintains contact w/ clients via phone, mail and e-mail
- Provide educational material to enhance experience, knowledge and credibility
- Personal Training sessions must be performed outside the scheduled
- Maintain strong contacts & presence via phone, floor, mail and community
- Develop, track and grow on point sessions and Evaluation using VFP
- Ensure optimization of the percentage of New Members going through their roadmap sessions
- Coordinate fitness team educational programs including: Certification Programs, seminars, guest speakers, etc
- Maintain fitness tracking sheets
- Train program specialists on how to properly book roadmaps at POS
- Assist Management to Maintain VFP and Data Trak PT process
- To assist in the development of new coaches and Personal Trainers primarily by the example
- Ensure that we reach PT and monthly revenue goal
- Help the Management hold monthly meeting with PT Training and follow the informational motivation and educational format
- Present, build a value and influence all members (new and existing) regarding private services available at Crunch
- Continuously develop leads and generate referrals through professional reputation management
- Progress on clients new & renewal to be delivered to owner monthly or as requested
- Confirm appointments
- Mastering the PT software and training staff on its functions
- Create awareness of all current fitness incentives and program options
- Assist fitness manager in booking Kickoffs and activation PT programs
- Supports manager and desk staff in attaining kick off booked and showed goals: Activations Marketing & PT
- assist in the growth of trainer education and application of best practices and training efficacy
- assist the fitness manager in facilitating the daily productivity of the training team
- Ensures the consistency of trainer prospecting for kickoffs, new client leads and retention of current trainer clients
- work with the new trainers on completing onboarding checklist/training how to succeed and held accountable to the business plan
- be the primary person in working with the staff and members when other management personnel is not available
- Attend to all details and responsibilities of the position in a timely, efficient and professional manner
- Uphold club protocol and procedures in a tactful and positive manner with all members and employees
- Maintain a high degree of professionalism, consistency and reliability in regards to attitude, appearance and performance
- Demonstrate strong managerial habits and behaviors
- Communicate problems/concerns to Management contribute to their solution
- Requires fitness background and knowledge of the club including the club's exercise equipment, programs and exercise principles, protocol and culture
- Requires ability to manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction
- Maintain CPR/AED Certification
- Identify most current fitness and market trends in the industry through conventions, seminars, continuing education programs, books, magazines, competitive analysis, etc
- Continued development of leadership skills
- Computer experience and proficiency with VFP, Microsoft Word, Publisher, Excel, ABC & VFP
- Continued development of marketing & sales skills related to promoting programs & services
- Perform all fitness related duties with excellence
- Continued development of fitness related topics
- Innovate ways to increase member roadmap and evaluations
- Develop/ assist in the development of club functions such as: staff/department meetings/parties, appropriate lectures or workshops and member/guest parties
- Provide leadership and motivation to all staff
- Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with the General Manager
- Create interest with new members and older members in helping them optimize their membership & overall club experience
- Contributes new information to each department that can enhance performance & effectiveness
- Maintain strong contacts & presence via phone, floor, mail and community
- Develop, track and grow on point sessions and Evaluation using VFP
- Ensure optimization of the percentage of New Members going through their roadmap sessions
- Coordinate fitness team educational programs including: Certification Programs, seminars, guest speakers, etc
- Maintain fitness tracking sheets
- Train program specialists on how to properly book roadmaps at POS
- Assist Management to Maintain VFP and Data Trak PT process
- To assist in the development of new coaches and Personal Trainers primarily by the example
- Ensure that we reach PT and monthly revenue goal
- Help the Management hold monthly meeting with PT Training and follow the informational motivation and educational format
- Present, build a value and influence all members (new and existing) regarding private services available at Crunch
- Continuously develop leads and generate referrals through professional reputation management
- Progress on clients new & renewal to be delivered to owner monthly or as requested
- Confirm appointments
- Mastering the PT software and training staff on its functions
- Create awareness of all current fitness incentives and program options
- Maintain proper file on all clients (paperwork via progress notes)
- Enforces protocol regarding no shows, CXL, late appointments
- Properly confirms all scheduled appointments
- Regularly maintains contact w/ clients via phone, mail and e-mail
- Provide educational material to enhance experience, knowledge and credibility
- Personal Training sessions must be performed outside the scheduled
- Maintain strong contacts & presence via phone, floor, mail and community
- Develop, track and grow on point sessions and Evaluation using VFP
- Ensure optimization of the percentage of New Members going through their roadmap sessions
- Coordinate fitness team educational programs including: Certification Programs, seminars, guest speakers, etc
- Maintain fitness tracking sheets
- Train program specialists on how to properly book roadmaps at POS
- Assist Management to Maintain VFP and Data Trak PT process
- To assist in the development of new coaches and Personal Trainers primarily by the example
- Ensure that we reach PT and monthly revenue goal
- Help the Management hold monthly meeting with PT Training and follow the informational motivation and educational format
- Present, build a value and influence all members (new and existing) regarding private services available at Crunch
- Continuously develop leads and generate referrals through professional reputation management
- Progress on clients new & renewal to be delivered to owner monthly or as requested
- Confirm appointments
- Mastering the PT software and training staff on its functions
- Create awareness of all current fitness incentives and program options
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