Assistant Facilities Manager – 12 month FTC
On-siteCanberra, Australian Capital Territory, Australia
Job Summary
Monitor and manage multiple vendors including cleaning, handyman, and HVAC services to ensure portfolio-wide standards across Telstra workplace environments. Serve as the primary liaison with Telstra business units, proactively addressing client needs in real-time while maintaining exceptional customer service standards. Coordinate weekly team meetings, manage work orders via Corrigo, and process invoices in accordance with specific limits of authority and governance. Conduct building inspections, evaluate contractor performance against contract requirements, and assist with compliance management for vendor-managed functions. Work after hours when urgent facility issues arise to ensure business continuity and client satisfaction.
Required Qualifications
- Facilities management experience
- Client service industry experience
- Demonstrated experience working in fast-paced environments with competing priorities
- Track record of effective issue resolution
- Excellent client service and communication skills
- Ability to deal with a variety of issues concurrently
- Ability to work under pressure with limited supervision
- Goal oriented mindset
- Focus on meeting performance targets
- Self-motivation
- Confidence
- Ability to adapt to rapidly changing situations
- Ability to resolve critical issues efficiently
- Strong team player mindset
- Ability to cooperate and work well with others
- Strong organizational skills
- Attention to detail
- Ability to manage competing demands
- Maintaining service excellence during high-pressure situations
- Flexibility to work after hours when urgent facility issues arise
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