Assistant Expertise à Distance

Manage proactively and qualitatively sinister expertise files while ensuring client satisfaction and information reliability throughout the entire process. Track key treatment steps from opening to closure in the Eurexo management tool, verifying document completeness and following up on missing items or deadline overruns. Communicate regularly with stakeholders, including experts, claimants, and intermediaries, by answering incoming calls and proactively contacting parties to update them on file progress. Identify bottlenecks and propose solutions to streamline case processing while adhering to client chartes, internal processes, and data protection regulations.