Assistant Executive Housekeeper / Scottsdale Villa Mirage
$31,200–$31,200 year
On-siteScottsdale, Arizona, United States
Job Summary
Create and post weekly schedules by 5:00 PM, assigning daily tasks to housekeepers, housepersons, and supervisors while adjusting work based on callouts. Inspect rooms and common areas to ensure cleanliness standards, retrieving staff for re-cleaning as needed. Monitor daily work hours for budget compliance, conduct weekly report cards and MSI reports, and provide ongoing performance feedback to team members. Coach housekeepers to reach productivity standards, facilitate MasterTalk and STS sessions, and perform new hire orientations. Manage inventory counts, order replenishments, and report unit maintenance issues. Build positive rapport with resort management, attend meetings, and handle guest complaints promptly. Enforce established policies, conduct safety meetings, and address workers compensation reporting. Finalize daily updates in the MasterMind system and complete performance reviews. Work irregular hours, including on-call rotation, while complying with all resort operations standards.
Required Qualifications
- High School Diploma or equivalent combination of education and experience
- Bachelor's Degree preferred
- Two years of experience directly related to the job with progressive responsibility
- A proven track record of driving strong performance and key field operations metrics
- Effective written and verbal English communication
- Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel
- Rarely – on average 5% of travel on a quarterly basis
- A valid driver's license
Desired Qualifications
- Bachelor's Degree preferred
- Bi-lingual Spanish a plus
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