Assistant Executive Housekeeper
On-siteSingapore, Singapore
Job Summary
Manage the day-to-day housekeeping operation of rooms, public areas, and laundry, overseeing daily tasks from room assignments to turndown operations and preventive maintenance plans. Directly supervise the team by assigning daily tasks, conducting thorough inspections and audits against Forbes and LQA criteria, and enforcing departmental policies. Coordinate with Butler staff for Lost and Found management, maintain inventory controls for linens and supplies, and liaise with contractors and other departments regarding room status and VIP arrivals. Assist the Director of Housekeeping with financial analysis, budget preparation, and performance evaluations while ensuring compliance with Accor values and safety protocols. Finalize rosters based on occupancy forecasts and resolve guest complaints to maintain high service standards.
Required Qualifications
- Diploma or Degree preferably in hospitality or related field
- Minimum 7 years in industry experience
- Minimum 5 years in middle management positions
- Experience in luxury hotel/resort
- Oral and written fluency in English
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word)
- Working knowledge of Opera PMS
Desired Qualifications
- Ability to converse in other languages
- Leadership skills developed – collaborative, enabling, and entrepreneurial
- Career focused, wanting to grow and develop, self-driven
- Sense of urgency and able to set priorities
- Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience
- Confidently able to resolve problems and make decisions
- Adaptable to multicultural guest needs, works with diverse cultures
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