Assistant E-commerce et Gestion Clientèle
On-siteCharenton-le-Pont, Île-de-France, France
Job Summary
Conduct product innovation by leveraging market data to design new offerings, and deploy creative online sales strategies across multiple e-commerce platforms. Optimize the customer journey by analyzing user paths and implementing improvements to simplify and personalize the online shopping experience. Manage client relationships as the primary point of contact, resolving issues with empathy to drive loyalty, while using analytics tools to track sales performance and adjust marketing campaigns in real time. Collaborate closely with marketing, logistics, and technical teams to ensure operational consistency. This role supports the development of a seamless digital shopping experience within a dynamic, collaborative environment focused on growth and customer satisfaction.
Required Qualifications
- Excellentes compétences interpersonnelles et capacité à gérer les situations difficiles avec professionnalisme et empathie
- Excellentes aptitudes en communication écrite et verbale
- Bonne connaissance de Microsoft Office et des suites logicielles similaires
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