Assistant Director Relationship Management
$125,000–$125,000 year
RemoteUnited States or Chicago, Illinois, United States
Job Summary
Lead and coach a team of Senior Client Relationship Managers serving National Accounts, fostering engagement and professional growth. Execute strategies that drive profitable growth, persistence, and exceptional customer experience while overseeing renewal readiness and stewardship delivery. Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions and serve as the initial escalation point for complex issues. Champion continuous improvement initiatives, track team performance, and ensure all direct reports maintain required licenses. Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s. This role requires 5+ years of experience in group benefits account management or underwriting, with a hybrid or remote work arrangement depending on proximity to office locations.
Required Qualifications
- 5+ years of experience in group benefits account management, claims, or underwriting
- Strong financial acumen and understanding of employee benefits products and services
- Demonstrated ability to build and maintain marketplace relationships
- Effective communication skills with strength in writing, conflict resolution, and critical thinking
- Proven coaching and feedback abilities
- Experience collaborating across organizational lines to deliver results
- Commitment to responsive customer service and continuous improvement
- Willingness to travel within assigned territory and for select national events (up to 25%)
- Required to hold or obtain licenses for all states with in-force cases for direct reports
- Open to Central and Eastern Regions
- Expectation of working in an office 3 days a week (Tuesday through Thursday) for those living near an office location
- Expectation of coming into an office as business needs arise for those with remote work arrangements
Desired Qualifications
- Employee benefits industry preferred
- Prior leadership experience
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