Assistant Director of Technology Services
$81,000–$86,000 year
On-siteAlbany, New York, United States
Job Summary
Oversee daily IT operations across corporate, residential, and remote locations by managing the helpdesk, supervising technical staff, and administering Windows Server, Hyper-V, and Microsoft 365 environments. Design and maintain network infrastructure, including Wi-Fi and access control systems, while performing system upgrades, patches, and cybersecurity compliance to ensure reliability. Coordinate with vendors, manage hardware and software inventories, and support disaster recovery planning. Develop user documentation and provide training on technology systems and assistive tools. Requires five to seven years of experience in systems administration and network management, with a valid driver's license and ability to travel.
Required Qualifications
- Five to seven years of progressively responsible experience in systems administration
- Five to seven years of progressively responsible experience in network management
- Five to seven years of progressively responsible experience in technical support
- Hands-on experience with Windows Server environments
- Hands-on experience with Hyper-V virtualization
- Hands-on experience with network and Wi-Fi infrastructure
- Hands-on experience with helpdesk management and end-user support
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent customer service and communication skills
- Valid driver's license
- Ability to travel to agency locations as needed
- Ability to remain stationary (sitting or standing) for extended periods
- Manual dexterity to operate computers and standard office equipment
- Ability to lift and carry up to 50 pounds, including computers, monitors, and networking equipment
Desired Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
- Prior supervisory or team leadership experience
- Experience supporting nonprofit, healthcare, or human services organizations
- Knowledge of cybersecurity frameworks, information security best practices, and regulatory compliance requirements
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