Assistant Director of Housekeeping

Job Summary

Required Qualifications

• •At least 2 years of progressive experience in a hotel or a related field
• •4-year college degree
• •2-year college degree and 1 or more years of related experience
• •Supervisory experience
• •Proficiency in Windows
• •Proficiency in Company approved spreadsheets
• •Proficiency in word processing
• •Ability to effectively communicate both verbally and written
• •Ability to listen to, understand, and clarify concerns raised by employees and guests
• •Ability to multitask and prioritize departmental functions to meet deadlines
• •Ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary
• •Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• •Ability to maintain confidentiality of information
• •Ability to maintain high standards of personal appearance and grooming
• •Ability to wear nametags
• •Ability to comply with Highgate Hotel Standards and regulations
• •Ability to maximize efforts towards productivity
• •Ability to identify problem areas and assist in implementing solutions
• •Ability to maintain constant communication with Guest Services
• •Ability to monitor and act on special requests
• •Ability to maintain regular attendance
• •Ability to participate in M.O.D. coverage as required
• •Ability to attend all hotel required meetings and trainings
• •Ability to maintain a warm and friendly demeanor at all times
• •Ability to exert up to 50 pounds of force occasionally
• •Ability to exert up to 20 pounds of force frequently or constantly
• •Ability to lift, carry, push, pull or otherwise move objects
• •Ability to carry a pager at all times
• •Ability to operate pagers and radios efficiently and professionally
• •Ability to ensure guest privacy and security
• •Ability to ensure compliance with all corporate Risk Management standards
• •Ability to ensure compliance to Standard of the Week training
• •Ability to ensure that large guestroom turns are managed efficiently
• •Ability to ensure consistency with departmental opening and closing procedures
• •Ability to ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards
• •Ability to maintain and monitor Lost and Found procedures and policies
• •Ability to maintain key control system for house keys
• •Ability to focus the Housekeeping Department on their role in contributing to the Guest Service Scores
• •Ability to monitor all V.I.P.'s, special guests and requests
• •Ability to review Housekeeping log book and Guest Request log on a daily basis
• •Ability to properly store, secure and issue supplies as needed
• •Ability to ensure completion of regular maintenance and cleaning projects on a biannual basis
• •Ability to ensure overall guest satisfaction
• •Ability to balance and clear room status nightly
• •Ability to compare the p.m. housekeeping report with the PMS room status report
• •Ability to resolve any discrepancies
• •Ability to assist in reviewing Housekeeping staff's worked hours for payroll compilation
• •Ability to prepare employee Schedule according to business forecast
• •Ability to maintain Highgate Hotel SOP's regarding Purchase Orders
• •Ability to vouch invoices
• •Ability to checkbook accounting
• •Ability to maintain a professional working relationship
• •Ability to promote open lines of communication
• •Ability to understand hospitality terms
• •Ability to sign off of all Service Standards by Position competencies
• •Ability to conduct Housekeeping interviews
• •Ability to follow hiring procedures
• •Ability to motivate, coach, counsel and discipline all Housekeeping personnel
• •Ability to develop employee morale
• •Ability to inspect rooms daily
• •Ability to assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
• •Ability to monitor out-of-order, out-of-service, discrepant and show rooms
• •Ability to respond to emergency situations using information contained in MSD sheets
• •Ability to keep MSD sheets current and easily available
• •Ability to monitor work orders and submit to Engineering
• •Ability to follow up on work orders to ensure completion
• •Ability to conduct pre-shift meetings for room attendants and housemen
• •Ability to maintain an organized and comprehensive filing system
• •Ability to use the telephone and computer system for reporting and verifying room status
• •Ability to record all valet laundry
• •Ability to check and review incoming laundry at end of day
• •Ability to assist in maintaining required pars of all Housekeeping and Laundry supplies
• •Ability to order all needed supplies and amenities on a monthly or quarterly basis
• •Ability to assist in conducting monthly and quarterly Housekeeping inventories
• •Ability to assist in maintaining and controlling all housekeeping equipment
• •Ability to ensure that employees are, at all times, attentive, friendly, helpful and courteous
• •Ability to respond to all guest requests, problems, complaints and/or accidents
• •Ability to follow up to ensure guest satisfaction
• •Ability to ensure the operation of the Housekeeping Department
• •Ability to provide all guests with quality service
• •Ability to provide a clean and safe environment throughout their stay
• •Ability to efficiently manage expenses
• •Ability to maximize service levels
• •Ability to be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
• •Ability to ensure implementation of all Highgate Hotel policies and house rules