Assistant Director of Components
$140,000–$150,000 year
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Develop and execute a comprehensive strategic plan for the component network, prioritizing growth in underserved international markets. Design scalable support infrastructure including self-service resources, toolkits, and technology platforms to enable local success. Lead and develop the components support team, coaching members through performance reviews while fostering an inclusive, high-performance culture. Establish KPIs and performance dashboards to assess component health, engagement, and ROI, using data to drive decisions and measure impact. Serve as the primary organizational liaison between headquarters and components worldwide, advocating for their needs in strategic decisions and collaborating across business units to maximize collective impact.
Required Qualifications
- Bachelor's degree
- Minimum of 8 years and 4 years of progressive management experience in one or more of the following: Customer success, account management, or client services leadership; Partner/channel/franchise network development and management; Business development or sales operations in multi-location environments; Community management or user engagement at scale; Strategic consulting or program management; Membership organizations or nonprofit management
- Demonstrated success building and scaling geographically distributed networks or teams
- Proven track record driving measurable business results and achieving strategic objectives
- Approximately 20-30% domestically and internationally
- Strategic thinking: Ability to develop data-informed strategies that balance global consistency with local flexibility
- People Management and Leadership skills: Ability to build high performing teams and guide staff through change and transformation
- Business acumen: Understanding of growth drivers, financial sustainability, and performance optimization
- Relationship management: Exceptional ability to build trust and influence stakeholders without direct authority
- Analytical skills: Comfort using data, metrics, and analytics tools to inform decisions and measure impact
- Change management: Experience driving transformation initiatives and gaining buy-in from diverse stakeholders
- Scalability mindset: Ability to design solutions that work for 10 components and 200 components
- Communication excellence: Outstanding written and verbal skills for executive, operational, and volunteer audiences
- Proficiency with CRM/database platforms (Salesforce, HubSpot, or similar)
- Experience with data visualization and analytics tools (Tableau, Power BI, Excel)
- Comfort with project management software and collaboration platforms
- Ability to leverage technology for automation, efficiency, and enhanced user experience
- Budget management and financial analysis capabilities
Desired Qualifications
- MBA or advanced degree
- Experience in professional services, SaaS, franchise systems, or multi-site operations
- Experience with not for profits
- Track record building partner enablement programs or customer success playbooks
- International business experience or managing global networks
- STEM background or experience serving technical/scientific communities
- Experience with community platforms, online engagement tools, or member portals
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