Assistant Director Housekeeping

Job Summary

Required Qualifications

• •At least 7 years of progressive experience in a hotel or a related field
• •2-year college degree and 5 or more years of related experience
• •4-year college degree and at least 3 year of related experience
• •Supervisory experience
• •Proficiency in Windows operating systems
• •Proficiency in Company approved spreadsheets
• •Proficiency in word processing
• •Valid driver's license for the applicable state
• •Ability to convey information and ideas clearly
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful high pressure situations
• •Ability to maintain composure and objectivity under pressure
• •Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• •Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
• •Ability to be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests
• •Ability to work with and understand financial information and data and basic arithmetic functions
• •Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
• •Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• •Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
• •Compliance with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
• •Establish and maintain a key control system for the department
• •Operate radios efficiently and professionally in communicating with hotel staff
• •Ensure the proper use of radio etiquette within the housekeeping department
• •Monitor and direct all Housekeeping and Laundry leadership
• •Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards
• •Conduct all 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's
• •Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement
• •Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards
• •Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements
• •Submit the Schedule and Wage Progress Report to the General Manager weekly
• •Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s
• •Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures
• •Participate in required M.O.D. coverage as scheduled
• •Ensure implementation of all Aimbridge Hospitality's policies and house rules
• •Train and review all 'House Safety' rules and procedures with Housekeeping staff
• •Motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s
• •Lead and facilitate monthly all-associate team meetings and any other functions required by management
• •Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards
• •Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments
• •Respond to emergency situations using information contained in M.S.D. sheets
• •Keep M.S.D. sheets current and easily available
• •Focus the Housekeeping Department on its role in contributing to the guest service scores
• •Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates
• •Conduct weekly walk through with General Manager and Property Engineer
• •Use the telephone and computer system for reporting and verifying room status
• •Properly store secure and issue supplies as needed to meet business demands
• •Complete all reports in a timely and efficient manner as required by management
• •Establish with General Manager's approval any additional standards as needed for the Housekeeping Department
• •Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur
• •Ensure completion of regular maintenance and cleaning projects on a biannual basis
• •Monitor all V.I.P.'s special guests and requests