Assistant Director Financial Aid
$70,000–$80,000 year
HybridMain, Montserrado County, Republic of Liberia
Job Summary
Manage day-to-day service delivery operations for the Office of Financial Aid by supervising customer service representatives, ensuring front desk coverage, and monitoring phone agent availability and service levels. Compile monthly service metrics and troubleshoot disruptions in Webex, ServiceNow, and Zoom Scheduler. Coordinate the Yellow Ribbon Program with multiple university offices to identify eligible students, award and reconcile awards, and submit annual applications. Advise students and families on federal and institutional aid regulations while supporting staff training and case management. Reconcile student records and ensure consistent application of policies across the office.
Required Qualifications
- Bachelor's degree or equivalent
- 3 - 5 years of relevant experience
- Financial aid administration and counseling experience
Desired Qualifications
- Master's degree or equivalent
- Experience with automated systems
- Strong written and verbal communication skills
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