Assistant Department Manager (Wood)
On-siteCuyahoga Falls, Ohio, United States
Job Summary
Train and develop Product Sales Specialists while ensuring exceptional customer service and product information. Direct all specialists to maintain accurate customer service and merchandising standards, including pricing, organization, and installation. Manage inventory needs, process merchandise to the showroom floor, and validate product placement. Handle daily operations such as greeting customers, processing transactions via POS, managing refunds, and stocking displays. Complete required certifications, including product specialist courses and Industrial Truck proficiency testing. Communicate standard operating procedures and changes to associates. Work Monday through Sunday in a warehouse environment, frequently lifting up to 60 pounds and standing for extended periods.
Required Qualifications
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
- Ability to drive
- Ability to teach
- Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects
- Ability to use hands and fingers to handle or feel
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- Ability to complete all product specialist certification courses
- Ability to complete the Industrial Truck (forklift) proficiency testing and certification
Desired Qualifications
- Thorough understanding of merchandise and installation
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