Assistant Department Manager (Tile)
On-site · Wylie, Texas, United States
Job Summary
Assistant Department Manager (Tile) to train and develop Product Sales Specialists, ensure exceptional customer service, and manage merchandising, pricing, and certification within a Floor & Decor tile showroom/retail environment. Responsibilities include directing product specialists, completing certification courses, understanding merchandise and installation, overseeing merchandising and pricing, communicating SOPs, handling POS transactions, processing refunds/exchanges, leading customer education sessions, and maintaining store hours and customer service standards. Requires high school diploma or GED, 1 year of customer service/sales experience, strong communication, multi-tasking in a fast-paced setting, forklift proficiency/certification readiness, and knowledge of retail basics (People, Product, Price, Promotion, Purchasing).
Required Qualifications
- High School Diploma or GED
- 1 year of customer service/sales experience or equivalent
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
- Ability to complete product specialist certification courses
- Forklift/Industrial Truck proficiency testing and certification
- Understanding of merchandise, pricing, and showroom organization
- Experience with POS system and cash handling procedures
- Customer service orientation and ability to greet customers professionally
- Ability to physically lift 20-60 pounds as needed
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