Assistant Customer Solutions Center Manager
$54,167–$78,000 year
On-siteEphrata, Pennsylvania, United States
Job Summary
Collaborate, coach, and manage the customer solutions center team to execute an aligned sales and customer experience strategy. Perform and manage all aspects of Consumer Lending and Account Opening functions, driving pipeline management and business results through formalized routines. Lead effective problem resolution as the escalation point for complex customer needs while promoting high-quality sales production and service levels. Accountable for oversight of virtual branch operations, audit processes, and risk minimization to maintain compliance. Identify coaching opportunities, make referrals to other bank areas, and develop community relationships through sponsored activities. Drive the employee experience by recruiting, training, and leading the performance management process for the branch team. Provide phone support when needed and demonstrate good judgment to serve customers and protect the bank from loss.
Required Qualifications
- High school degree or GED
- 2-4 years of progressive retail banking experience
- 1-2 years of people leadership experience
- NMLS registration
- Must be able to obtain NMLS registration within 6 months of role acceptance
- High level of integrity
- Excellent listening, verbal and written communication skills
- Detail oriented
- Well organized
- Proficient in multitasking
- Excellent relationship building skills
- Self-motivated team player
- Successful completion of all required Account Opening training
- Successful completion of all required Consumer Lending training
- Successful completion of all required IRA training
- Obtainment of completion certificates for Account Opening, Consumer Lending, and IRA training
- Professional appearance
- Professional demeanor
- Successful completion of all additional educational classes required by job function
- Supervisory responsibilities
- Flexibility of schedule to meet business needs
Desired Qualifications
- Associates degree
- Bachelor's degree
- Ability to effectively lead the employee life cycle process
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