Assistant Customer Service Manager - FT
On-siteGilbert, South Carolina, United States
Job Summary
Observe, evaluate, and coach employees to deliver superior customer service focusing on show and efficiency. Conduct training needs assessments, deliver on-the-job training programs, and select Customer Service Leaders. Manage hiring processes, maintain training documentation, and partner with store management to ensure schedules align with labor guides. Process customer orders, perform cashier functions, complete daily cash counts and bank deposits, and monitor audits. Enforce Front End policies for Asset Protection and Shrink Control while maintaining office and store fund security. Work shifts during peak times at least three to four days per week.
Required Qualifications
- Strong communication and partnering skills
- Knowledge and application of operations within a retail environment
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Knowledge and application of the principles of differentiated learning
- Leadership experience with direct reports
- Ability to read and understand information and direction
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Must be at least 18 years old
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
- Knowledge of Front End operations
- Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week
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