Assistant Customer Service Manager
On-siteAuburndale, Massachusetts, United States
Job Summary
Oversee front-end operations, coordinate checkout efficiency, and ensure fast, friendly, and accurate service for every customer. Provide direct checkout support including register functions and customer assistance while managing cash handling processes such as till counts, reconciliation, and refunds. Guide front-end activities by scheduling staff, maintaining cleanliness, and monitoring inventory of supplies and materials. Hire, train, and coach associates to support labor planning, budgeting, and expense control while ensuring compliance with safety standards and operational procedures. Complete daily reports, payroll processes, and required documentation to maintain store performance goals.
Required Qualifications
- Strong customer-service focus with a professional team presence
- Effective communication, coaching, and collaboration skills
- Strong organization, prioritization, and planning abilities
- Ability to stay composed in fast-paced, customer-facing environments
- Front-end operations and customer service execution
- Cash handling, reconciliation, and compliance practices
- Labor planning, scheduling, and service coverage
- Safety awareness and loss-prevention support
- Front-end systems, registers, and store operations
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
- Ability to review service metrics, cash variance, and performance trends
- Ability to train, coach, and support associate development
- Ability to stand, move, lift, carry, or push objects as required
- Ability to operate and troubleshoot front-end equipment
- Flexible availability including evenings, weekends, and holidays
- Reliable attendance
- Compliance with company policies, safety standards, and the Code of Business Conduct
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