Assistant Customer Care Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Complete Division and/or Customer Care orientation, onboarding, and training programs while developing literacy in construction warranty, root cause analysis, and technical language. Confirm build quality of homes before delivery, monitor warranty repairs, and validate service request progression. Conduct on-site warranty inspections, submit line items, and generate work orders in the service system. Follow up with homeowners and vendors on open service requests, manage feedback and survey responses to drive repeat business, and gain proficiency interacting with varying customer types. This is a professional customer-facing role requiring a valid driver's license and the ability to climb ladders and work in various weather conditions. Certification must be completed before operating independently.
Required Qualifications
- University degree or equivalent experience
- 0-2 year of prior relevant experience
- Excellent verbal and written communication skills
- Basic computer literacy
- Demonstrated commitment to customer satisfaction
- Valid driver's license
- Ability to exert a minimal force of up to 50 pounds
- Ability to occasionally exert up to 80 pounds of minimal force
- Ability to climb ladders, scaffolding, and other means to reach and observe all areas of the building
- Ability to work in various weather conditions
Desired Qualifications
- Ability to read blueprints
- General knowledge of building codes
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