Assistant Credit Manager (Bilingual English / Japanese Speaking)
HybridTokyo, Tokyo, Japan
Job Summary
Conduct day-to-day collections activities, including customer follow-ups, payment tracking, and resolution of overdue balances for Japan, APAC, and select US accounts. Manage portfolio aging performance, review aged receivables to resolve disputes and unapplied cash issues, and partner with Sales, Billing, and internal teams to accelerate collections. Monitor high-risk accounts, support bad debt write-offs, and maintain compliance with SOX and audit standards while striving to meet financial metrics and SLAs. Fluent in Japanese and English, you will analyze data to identify trends and contribute to process improvements within a hybrid team focused on AI and automation in Finance.
Required Qualifications
- 4 + years experience in Finance, Credit and Collections or Finance with Customer Service
- Fluent in Japanese and English languages (both written and verbal)
- Communication, problem-solving, and stakeholder management skills
Desired Qualifications
- Bachelor's degree in business, accounting or related discipline
- Knowledge of credit risk assessment, receivables management, and collections strategies
- Experience with Oracle, Salesforce and Get Paid Tool
- Knowledge of financial statement analysis and risk assessment
- Proven record of partnering with internal process stakeholders to expedite issue resolution and facilitate decision making
- Strong interpersonal skills, including the ability to communicate effectively
- The cultural awareness necessary to work with many diverse groups
- Ability to work independently, prioritize deliverables and manage cross-group project
- Strong customer service orientation with excellent Japanese oral and written communication skills
- Prior experience in collections, accounts receivable management, or a similar role
- Strong analytical skills and attention to detail
- Excellent communication and negotiation abilities
- Ability to work independently and prioritize tasks effectively
- Knowledge of Japanese business culture and practices
- Strong attention to detail and excellent follow-through skills, while being mindful of SLAs
- Experience working across cultures and geographies
- Ability to build successful relationships with many different stakeholders
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Experience performing processes in compliance with financial controls (e.g., SOX) in a Finance environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.