Assistant Concierge Manager
On-site · Putrajaya, Putrajaya, Malaysia
Job Summary
Coordinate day-to-day concierge operations and support the concierge team to achieve high guest satisfaction and financial goals. Maintain knowledge of hotel services, local attractions, reservations, and VIP guest needs; provide warm, proactive service, recommendations for car rental, tickets, and local arrangements; ensure smooth check-in/check-out and respond effectively to emergencies. Foster relationships with guests and staff, uphold hotel policies, and contribute to a memorable stay by anticipating guest needs and coordinating with departments to deliver exceptional service. Demonstrates leadership by guiding team members, communicating goals, and maintaining awareness of daily operations, events, and VIP requirements.
Required Qualifications
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
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