Assistant Client Support Officer, Customer Service (Cantonese-speaking)
On-site · Cyberjaya, Selangor, Malaysia
Job Summary
The Assistant Client Support Officer role involves providing technical and administrative support to the Managed Services Client Service Desk team, coordinating service requests, maintaining records, and ensuring escalated requests are categorized and prioritized properly. Candidates must be fluent in Cantonese to support Hong Kong-based clients and demonstrate strong communication skills. This entry-level role is suitable for fresh graduates or candidates with no experience, particularly those with an interest in a career in the IT industry.
Required Qualifications
- Fluency in Cantonese
- Strong English verbal and written communication skills
- Good attention to detail and client-focused mindset
- Ability to work independently and escalate issues appropriately
- Demonstrates ability and integrity to interact with a variety of stakeholders
Desired Qualifications
- Basic experience in customer service/IT/call center environments
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