Assistant Catering Specialist
On-siteCharlotte, North Carolina, United States
Job Summary
Verify all components of complete catering orders prior to delivery, then execute drop-offs and set-up at guest locations with high accuracy. Provide a hospitable experience throughout the delivery process by communicating expected arrival times and answering direct guest questions regarding menu items and preparation methods. Anticipate potential service or product breakdowns, escalate guest and team concerns immediately to management, and converse with guests about the catering program to communicate leads. Adhere to all safety rules, maintain proper uniform and hygiene, and perform reasonable tasks assigned by management while ensuring organization and accuracy.
Required Qualifications
- Must be pleasant in dealing with guests and fellow team members
- Must be physically capable of performing basic duties
- Must be able to endure prolonged walking and standing
- Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position
- Must be knowledgeable of Fogo's menu and mission
- Must have the ability to frequently lift and/or move up to 30 pounds
- Must be able to physically drive a vehicle
- Must have a valid driver's license and current auto insurance
- Must have the ability to use personal vehicle for deliveries and offsite events
- Proper uniform and personal hygiene are mandatory
- Be knowledgeable of all menu items, their contents and preparation methods
- Be prepared to answer any guest questions in a direct concise way
- Be attentive to any object, condition or substance that might cause injury to a guest or co-worker
- Adhere to all Fogo safety rules and guidelines
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