Assistant Case Manager
On-site · Toronto, Ontario, Canada
Job Summary
Lead and expand RBC's eDiscovery Services program within the Enterprise Legal Services team. Manage the end-to-end delivery of multiple operational eDiscovery projects from initiation through completion, including intake, scoping, case progression and closure, with a focus on cost and risk mitigation. Coordinate with the eDiscovery Services team to track requests, provide departmental metrics, and ensure proper case lifecycle management. Maintain relationships with legal, investigation, compliance and other stakeholders while supporting eDiscovery requests. Execute collection, processing, and exporting activities on eDiscovery platforms. Provide technical guidance to internal stakeholders on eDiscovery processes and platform capabilities, including training and troubleshooting. Assist with departmental administrative tasks, including periodic reporting and coordinating case archiving outreach.
Required Qualifications
- Bachelor’s degree or relevant designation (e.g., Paralegal, Law Clerk)
- Experience with project management and stakeholder support
- Experience working with databases
- Collaborative work style with commitment to delivering results in a detail-oriented, client-focused, time-pressured environment
- Ability to re-align priorities effectively as requirements shift
- Strong communication and stakeholder management skills
- Nice-to-have 1–2 years of experience in eDiscovery, legal operations, or case management roles
- Familiarity with eDiscovery processes, procedures, and technology
- Experience coordinating, managing, and prioritizing requests and demands from multiple sources
- Familiarity with RBC’s processes, systems, and organizational structure
- Post-secondary degree or certificate in a related field
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