Assistant Captain
On-siteNew York City, New York, United States
Job Summary
Lead a team of approximately 15 counter staff, servers, runners, and baristas by spending 80% of your time on the floor completing daily tasks and 20% on scheduling, ordering, and back office communication. Report to the regional director and captain to communicate team and cafe needs, while taking ownership of space aesthetics, printing signage, and ensuring food and labor costs align with company guidelines. Monitor financial results, communicate seasonal specials, and resolve guest concerns to foster relationships with regulars. Maintain high standards for cleanliness and safety, ensuring food and labor costs stay consistent while maximizing profitability.
Required Qualifications
- minimum 1 years leadership experience
- Familiarity using Toast, Restaurant365 & working with 3rd party delivery apps
- You take complete ownership of your team, cafe and everything needed to provide the best experience to customers
- You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated
- You ensure food and safety at all times, and have a food handler's certificate
- Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed
- Quality, esthetics & top notch customer experience is a non-negotiable for you
- You learn quickly and are able to adapt to maman's unique culture
- Smart, no ego, upbeat, friendly, & efficiency oriented
- If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way
Desired Qualifications
- You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals
- You'll be able to speak authentically about who we are, and every item on our food and beverage menu
- You love cookies
- You are always ready to lend a helping hand to a colleague
- you don't take yourself too seriously
- Hospitality is your passion, you make a point of keeping up with the latest industry trends
- You make people feel good—your team and guests alike. You lead by example
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