Assistant Branch Manager
On-siteJackson, Michigan, United States
Job Summary
Lead the retail in-store branch by serving as a motivational leader who shares expertise in lending, investments, and banking products with members, potential members, and your team. Deliver stellar service by evaluating in-store customers' financial needs, recommending new or improved products based on feedback, and assisting the Branch Manager with overall branch direction and coordination. Manage operational details including staff scheduling, assigning duties, and overseeing reporting and analysis of all transactions, goals, and activities required by headquarters or regulatory agencies. Help conduct promotions, develop joint promotional opportunities with the retailer, and ensure the branch image reflects a sound financial institution with prudent safety and privacy measures.
Required Qualifications
- Associate's degree or two years of equivalent leadership experience with a bank or credit union
- Thorough knowledge of lending processes
- Experience with financial institution products and services
- Must truly love people
- Ability to engage strangers in conversation about services
- Adherence to member service standards each day
- Creative and innovative problem identification and resolution skills
- Experience evaluating and making sound decisions on sales, service and other skill levels of team members
- Track record of successfully coaching team members to improve their skills
- Ability to work a flexible schedule, including weekends and early evenings
- Top-notch communications skills
- Ability to multi-task
- Ability to be flexible
- Must be able to assist at any of our in-store locations to meet business needs
Desired Qualifications
- Proven track record of delivering phenomenal service in a financial and/or retail environment
- Comfort with 'needs-based' selling
- Excellent interpersonal skills
- Outgoing personalities
- Passion and enthusiasm about meeting and making connections with others
- Proficiency in Microsoft Word, Excel and PowerPoint
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.