Assistant Branch Manager - Bristol
On-siteBristol, Rhode Island, United States
Job Summary
Oversee branch operations by opening and closing the facility, managing teller and vault cash levels, and troubleshooting ATM issues. Coach bankers on service standards, conduct daily outbound calls to enhance customer relationships, and prepare performance appraisals. Mentor newly hired staff by completing monthly certifications and providing written action plans to ensure proficiency. Facilitate meetings to disseminate operational updates and maintain adequate supplies while balancing complex transactions within scope of authority. Schedule staff to ensure adequate coverage and participate in branch community service activities.
Required Qualifications
- BA/BS degree or equivalent retail operations
- At least three (3) years of customer service and sales experience
- Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills
- Must be able to handle multiple tasks simultaneously
- Individual must be proficient with technology and Microsoft Office, specifically word and excel
- Must meet and follow all requirements set forth in the SAFE Act, including, but not limited to acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS)
Desired Qualifications
- BA/BS degree preferred or equivalent retail operations
- Supervisory experience preferred
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