Assistant Branch Manager
$43,200–$80,300 year
On-siteBradford, Ontario, Canada
Job Summary
Guide, coach, and manage branch employees to deliver exceptional service and meet sales targets while resolving complex customer issues and escalating unresolved situations. Advise clients on financial strategies, coordinate service requests, and build community networks to drive referrals and business visibility. Analyze performance data to address gaps, provide technical training, and ensure compliance with legal and regulatory requirements including anti-money laundering protocols. This role supports strategic customer experience and profitability goals within the Retail Banking Sales & Service team, fostering a culture aligned with BMO's purpose and values.
Required Qualifications
- Typically between 3 - 5 years of relevant experience
- Post-secondary degree in related field of study
- Equivalent combination of education and experience
- 1-3 years of banking or customer service/sales or equivalent experience
- Previous supervisory or management experience - preferred
- General knowledge of retail banking products and services
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives
- Working knowledge of competitive marketplace and trends in product offerings
- Working knowledge of branch operational processes and policies
- Working knowledge of branch technologies, processes, and performance metrics
- Specialized knowledge from education and/or business experience
- Verbal & written communication skills - In-depth
- Collaboration & team skills - In-depth
- Analytical and problem solving skills - In-depth
- Influence skills - In-depth
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