Assistant Boutique Manager
On-siteVictoria, Central and Western, Hong Kong
Job Summary
Supervise the performance of the team and guide them toward achieving results and developing individual talents. Empower the team, provide constant feedback, and partner with the Learning team to deliver coaching and mentoring in client experience, sales techniques, service flows, and product knowledge. Be committed to CRM KPIs by proactively recruiting, retaining, and growing client loyalty while ensuring all customer details are recorded and maintained properly in the company database. Manage staff schedules and operational zoning to ensure floor coverage and optimal client service. This role supports the Boutique Manager in leading an energetic team within the Fragrance & Beauty boutique at Chadstone Shopping Centre, contributing to the brand's leadership in the market through omni-channel client pathways.
Required Qualifications
- Strong retail operational skills
- At least two years' experience in a management role
- preferably within a similar luxury environment
- Collaborative mindset
- strong partnering and influencing skills
- Coaching ability to develop and empower people
- Listening and empathy
- feedback and motivation
- performance management
- delegation
- A focus on the delivery of a luxurious client experience
- the ability to develop a strong loyal client network
- A high degree of professionalism and maturity in all areas of business
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