Assistant Banking Center Manager - Metcalf
On-siteOverland Park, Kansas, United States
Overland Park, Kansas, United StatesOn-siteFull TimeAssociates DegreeMedium
Full TimeAssociates DegreeMedium
Job Summary
Lead the Banking Center team by coaching Senior Universal and Universal Bankers, reinforcing service standards, and driving business development through customer relationship management and sales campaign support. Manage daily operations including staffing, scheduling, workflow, and compliance oversight for the Bank Secrecy Act and USA PATRIOT Act. Serve as the primary decision-maker for operations when the Banking Center Manager is unavailable and represent the bank in community engagement initiatives. Assist with operational approvals and ensure adherence to federal consumer protection legislation.
Required Qualifications
- Associate's degree, or equivalent work experience
- Minimum of 2 - 5 years of experience in retail banking, financial services, sales, or banking center operations
- Strong skills in leadership, coaching, customer relationships management, operational management, and business development
- Knowledge of consumer and business banking products and services
- Digital banking and technology proficiency
- Strong communication, problem-solving, and decision-making skills
- Operational, compliance, and risk management knowledge
- Proficiency with banking systems and Microsoft Office
Desired Qualifications
- Previous leadership or supervisory experience
- A track record of coaching others towards success
- A genuine passion for community banking and customer relationships
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