Assistant Area Manager, Paso Robles
$208,000–$208,000 year
On-sitePaso Robles, California, United States
Job Summary
Support the Area Manager in daily operational activities by auditing properties, managing supplies, and responding to guest and homeowner concerns via email, calls, texts, Slack, and tickets. Serve as the market lead and personnel manager during the Area Manager's absence, collaborating with in-market teams to train, coach, and evaluate field operations staff. Conduct regular property inspections to ensure compliance with standards, monitor owner satisfaction metrics, and coordinate housekeeping or maintenance tasks such as linen changes and troubleshooting. Act as the primary point of contact for property owners, reviewing distribution statements and bridging communication between owners and internal departments. Maintain appropriate inventory levels of consumables and linens while exercising independent judgment to identify and rectify quality assurance issues. This role requires frequent travel to designated properties, rotating after-hours on-call support, and the ability to work weekends and holidays.
Required Qualifications
- 2+ years of hospitality or customer-facing experience
- Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
- Reliable car and a valid driver's license
- Ability to spend a majority of working time standing, walking, and driving to properties
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Responsiveness via Slack and email
- Must reside within a short drive of our vacation rental properties in the designated area
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs
Desired Qualifications
- Vacation rental industry experience (preferred)
- Basic skills in Microsoft Office (Excel, Word & PowerPoint)
- Knowledge of Salesforce a plus
- Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus
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