Assistant Area Manager - Guest Experience
On-siteHershey, Pennsylvania, United States
Job Summary
Monitor staffing levels and assign staff to adapt to business needs while serving as Manager on Duty for the department. Direct and coach employees across Hersheypark, ZooAmerica, and Sweet Lights, and respond to guest and staff escalations. Provide training for Guest Experience department employees and assist with guest recovery by maintaining a presence within the department. Lead off-season daily operations and assist with creating training components to prepare for in-season operations. Monitor labor and expenses with organizational audit standards to secure all company assets. Work flexible shifts including weekends and holidays.
Required Qualifications
- Minimum of 2 years of related experience
- Industry Experience - Amusement Park, Hospitality/Tourism
- Minimum of 1 year supervisory experience
- 18 years of age or older
- Must have a valid Drivers' License
- Bachelor's degree
- Relevant work experience can be substituted for education - 3 years
- Skilled in the use of Microsoft Office applications, Google Suite, and Windows
- Proficient working with details on a daily basis for prolonged periods of time
- Knowledgeable in ticketing systems
- Must be able to speak and read the English language
- Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
- Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices)
- Regularly requires verbal communication of detailed information to others either by phone or in person
- Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion)
- Must be able to work a flexible schedule, including weekends and holidays, based on the operational needs
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