Assistant Account Manager - Parking
$50,000–$60,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis. Handle customer complaints and operational issues while acting as the liaison between customers, staff, and management. Assist in training cashiers, valets, and shuttle drivers; provide continuous customer service training for all employees. Patrol and monitor safety and cleanliness of the parking garage and facility. Assist with shuttle fleet upkeep, preventative maintenance, repairs, and administrative duties including reviewing work schedules, reconciling time cards, and submitting payroll. Process cash receipts and compile bank deposits. Act as the point of contact for damage claims. Prepare reports, surveys, and conduct special projects as needed. Fill in for front line associates or Account Managers during absences or on weekends.
Required Qualifications
- Must have held a valid driver's license for 2 years minimum
- Supervisory experience in the parking, customer service, and/or hospitality industries
- You are a motivated individual willing to take on new challenges
- You are organized, honest and thoughtful
- Your friends describe you as trustworthy, loyal and dependable
- You are self-sufficient, resourceful and decisive
- You have a flexible schedule meaning that the position may require working weekends and holidays
- You have impeccable conversational and written communication skills
- You have an exceptional way with people
Desired Qualifications
- Prior parking experience
- Previous parking industry experience
- A hospitality focus
- Progressive supervisory experience with front-line team oversight
- Some experience with scheduling and payroll
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