Assistance Coordinators - Expat Team
On-siteTorrevieja, Valencia, Spain
Job Summary
Handle incoming calls and emails from insured expat customers, assessing cases and providing guidance based on insurance coverage. Coordinate medical assistance by arranging referrals to doctors, clinics, or hospitals, and manage ongoing cases requiring follow-up. Book travel arrangements when relevant while collaborating with insurance companies, healthcare providers, and international partners to ensure high-quality support in complex situations. This 24/7 alarm center operates in Torrevieja or Fuengirola, Spain, with a rotation including day, evening, and weekend shifts. Fluent English is required, with additional languages being an advantage.
Required Qualifications
- Fluent in English (written and spoken)
- Strong communication skills, both written and verbal
- Good IT skills and ability to quickly adapt to new systems
- Shift work including day, evening, and weekend shifts
- Location: Torrevieja or Fuengirola, Spain
- Start date: From end of September 2026
Desired Qualifications
- experience within: Travel insurance assistance / alarm centres
- experience within: Insurance
- experience within: Healthcare sector
- experience within: Customer service / call centres
- Working with international clients
- Additional languages are a strong advantage – preferably a Scandinavian language, but not a requirement
- You enjoy helping people in challenging situations
- You are structured and maintain high quality in your work
- You thrive in a fast-paced and sometimes unpredictable environment
- You are a strong communicator and team player, but also work well independently
- You are flexible, solution-oriented, and eager to learn
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