Asset Protection Officer, Roosevelt - Full Time
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Greet customers with a warm welcome and maintain situational awareness at key entry points and high-shortage areas to deter theft and reinforce hospitality. Assist in the apprehension of shoplifters under the direction of store leaders, conduct operational audits, and accurately document incidents including theft and accidents through detailed reporting. Respond to medical situations, provide basic first aid, and handle proprietary information with discretion while ensuring full compliance with company policies and legal standards. Provide testimony in criminal and civil proceedings as needed and partner with store teams to promote a safe environment. Full-time colleagues work 30 or more hours per week with weekend shifts, while part-time colleagues work 12-24 hours.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays
- Regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Ability to read and understand employment policies and safety rules/procedures in English
- Ability to serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior
- Ability to assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives
- Ability to accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting
- Ability to conduct operational audits and complete assigned Asset Protection tasks as directed
- Ability to partner closely with store teams to promote a safe environment and support a culture of excellent customer service
- Ability to ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence
- Ability to provide testimony in both criminal and civil legal proceedings as needed
- Ability to respond to medical situations and facilitate basic first aid for customers and colleagues
- Ability to handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity
- Comfortable with technology and two-way communication devices
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- Ability to talk
- Ability to lift at least 30lbs
- Ability to stand for at least two consecutive hours
- Ability to stoop, kneeling, crouching, and climbing ladders
- Ability to reach, including above eye level
- Close vision
- Color vision
- Depth perception
- Focus adjustment
- Ability to use computers and other technology
- Ability to use handheld equipment
- Ability to use cash register
- Ability to process register transactions
- Must be available for weekend shifts
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