Asset Protection Officer, Herald Square - Full Time
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet customers at key entry points and high-traffic areas with a visible, reassuring presence to deter theft and identify suspicious behavior. Support store teams by assisting in the apprehension of shoplifters under direction, conducting operational audits, and accurately documenting incidents through detailed reporting. Maintain situational awareness while responding to medical situations, providing basic first aid, and ensuring full compliance with policies regarding searches and evidence handling. Provide testimony in legal proceedings as needed and handle proprietary information with discretion. Work flexible shifts including weekends and holidays, standing for extended periods and lifting up to 30 lbs. Partner closely with colleagues to promote a safe environment and support a culture of excellent customer service.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays
- Regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior
- Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives
- Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting
- Conduct operational audits and complete assigned Asset Protection tasks as directed
- Partner closely with store teams to promote a safe environment and support a culture of excellent customer service
- Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence
- Provide testimony in both criminal and civil legal proceedings as needed
- Respond to medical situations and facilitate basic first aid for customers and colleagues
- Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity
- Comfortable with technology and two-way communication devices
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- Standing for at least two consecutive hours
- Lifting at least 30lbs
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Full-time colleagues are typically scheduled to work 30 or more hours per week
- Part-time colleagues are typically scheduled 12-24 hours per week
- All schedules contain weekend shifts as part of the requirements
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