Asset Protection Captain, Tacoma - Full Time
On-siteTacoma, Washington, United States
Job Summary
Lead and coach Asset Protection colleagues in theft prevention, investigations, and apprehension procedures while using surveillance and reporting systems to monitor activity and document incidents. Respond to customer and colleague safety concerns, including first aid situations, and support store compliance by conducting audits and identifying policy gaps. Create clear, timely reports for theft incidents, merchandise recoveries, and accident investigations, and build partnerships with local law enforcement for criminal cases. Represent the company professionally in court when needed for civil or criminal matters involving company interests.
Required Qualifications
- Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment
- Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents
- Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation
- Ability to complete required security training and maintain certifications required by law
- Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment
- Maintain regular, dependable attendance and punctuality, and perform other duties as needed
- For jobs in New York, a current New York State Security Guard License is required
- Must be able to apprehend shoplifters
- Frequently lift/move up to 30lbs
- Requires close vision, color vision, and ability to adjust focus
- All schedules contain weekend shifts as part of the requirements
Desired Qualifications
- Experience with surveillance, alarm, reporting, or case management systems
- Experience partnering with local law enforcement or supporting criminal investigations
- Strong written communication skills for preparing clear, complete, and timely incident reports
- Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations
- Ability to sustain long periods of time in surveillance areas, stand or walk for prolonged periods, and occasionally reach above eye level, stoop, kneel, or crouch
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