Asset Protection Agent
$40,955–$40,955 year
On-sitePortland, Oregon, United States or Happy Valley, Oregon, United States
Job Summary
Detect, apprehend, and process shoplifters in accordance with company policies and local laws while maintaining a safe environment for customers, vendors, and employees. Conduct asset protection audits, investigate hazardous workplace incidents, and submit reports involving AP matters. Provide verbal de-escalation techniques to resolve concerning situations, assist internal investigations, and testify at legal proceedings. Maintain asset protection office standards, troubleshoot CCTV equipment, and provide training to store staff. Work 10-12 hour shifts in a 24/7 operation including nights, weekends, and holidays. Travel daily within a defined geographic area.
Required Qualifications
- High School Diploma or equivalent
- Recognizing the required criteria to determine what constitutes shoplifting
- Demonstrating good excellent judgment when responding to difficult situations or individuals
- Providing excellent verbal, written and interpersonal communications skills in a work setting
- Documenting work and customer service activities
- Applying strong analytical and problem solving abilities
- Prioritizing and executing tasks in a high-pressure environment
- Demonstrating initiative and self-direction
- Working effectively in a team oriented environment
- Consistently provide friendly and engaging customer service to internal and external customers
- Perform at a high level in a fast paced environment with limited immediate supervision
- Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays
- Develop proficiency with WinCo's C.C.T.V. equipment, locks and door hardware
- Sit for extended periods
- Perform all tasks efficiently and accurately with confidentiality, honesty and integrity
- Obtain State or Local certifications as required
- Must be at least 18 years old
- Travel daily within a defined geographic area to assigned locations
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