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Rentschler BiopharmaPosted 3 weeks ago

Asset-, Device- & Service Manager (m/w/d)

On-siteLaupheim, Baden-Wurttemberg, Germany

Full TimeLarge

Job Summary

Manage global IT assets, devices, and services across the full lifecycle, ensuring transparency and compliance for a multinational biopharmaceutical CDMO. Drive the evolution of IT Asset Management and Configuration Management Database processes, including inventory audits, asset classification, and governance standards. Oversee IT Service Management workflows, service catalogs, and SLA monitoring while coordinating external providers and supporting incident, change, and request management. Optimize device rollouts and refresh programs through data analysis and cost reduction initiatives. This role requires a degree in Computer Science or Business Informatics with extensive experience in ITIL-based service processes and CMDB concepts. Fluency in German and English is essential, alongside strong analytical skills and the ability to work independently in a collaborative, family-owned environment.

Required Qualifications

  • Erfolgreich abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder vergleichbare Qualifikation
  • Mehrjährige Berufserfahrung im IT Asset Management, Device Management oder IT Service Management
  • Fundierte Kenntnisse von ITIL-basierten Serviceprozessen
  • Erfahrung mit ITSM-/ITAM-Plattformen
  • Verhandlungssichere Deutsch- und Englischkenntnisse, in Wort und Schrift

Desired Qualifications

  • Erfahrung mit ITSM-/ITAM-Plattformen, idealerweise im Atlassian Umfeld und Microsoft Intune und SCCM
  • Kenntnisse im Lizenzmanagement von Vorteil

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