Assessment & Referral Clinician Contact Center Full Time 3rd Shift
On-siteGrand Rapids, Michigan, United States
Job Summary
Conduct triage, assessment, and referral services for patients by professionally handling crisis calls and conducting face-to-face or telephone consultations to determine clinical conditions and recommend appropriate care levels. Collaborate with community agencies, coordinate admissions and insurance authorizations, and refer patients to outpatient services within or outside the system. Ensure medical record documentation protocols are followed and that assessment information is entered into records timely and accurately. Respond to a range of client needs using differential diagnoses and treatment approaches while maintaining excellent customer service in a diverse workplace.
Required Qualifications
- Current, valid license in MI as LLP, LMSW or LLMSW
- Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting
- Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment
- Ability to work collaboratively with other community agencies on behalf of clients and/or the organization
- Ability to professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
- Ability to conduct face-to-face and telephone consultation with patients in crisis/psychiatric emergency to assess their clinical condition and to recommend the appropriate level of clinical care
- Ability to coordinate admissions and/or intakes, including interfacing with insurance and managed care companies for authorization
- Ability to refer patients to outpatient services, either within or outside the system when necessary
- Ability to respond to a range of clients' needs using differential diagnoses and treatment approaches
- Ability to obtain and maintain in good standing certification commiserate with treatment provided
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