Aspire Assist Agent

Take Customer and Workplace Team helpdesk calls and emails relating to queries on our properties. Logging calls in the helpdesk system and assigning to the correct Service Partner. Prioritise work in accordance with agreed timeframes. Communicate professionally and effectively with all customers, on the phone and email. Propose new and innovative ideas that will help to make the service we deliver more streamlined and improve communication between the helpdesk, customers and the Workplace team. Supporting Aspire Service Partners in achieving tasks within set timelines. Answer external calls via switchboard. Ensure salutations are professional and all calls are transferred quickly and efficiently. Messages taken are accurate and communicated with all required information. Take a proactive approach to Customer issues. Take ownership of the customer experience end to end. Be responsible for Customers Helpdesk Tickets, general queries and requests. Develop a relationship with Aspire Service Partners, their helpdesk teams and administrators to ensure the best possible service is experienced by our customers. Encourage Customers to use the Aspire Assist portal to raise queries. Drive queries through the Portal to promote streamlined ways of working and accurate reporting. Support the Aspire Assist Helpdesk Supervisor in rolling out new processes. Attend monthly Workplace team meetings to keep updated on company news, process changes and customer focuses. Key competencies Team player Problem solving skills Results orientated Organisational skills Integrity and respect Customer orientated Good communicator Adaptable Reliable Motivated Tolerant Knowledge, experience, and qualifications Customer service experience Competent in Outlook, Excel and Word Clear and professional communication skills Able to work on own initiative Can demonstrate a strong understanding of what great customer service means Excellent timekeeping Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.