ASL Scheduling Coordinator

Answer phone calls from clients and interpreters to create appointments on demand and fill service requests. Schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments while managing urgent needs by accessing the interpreter database for last-minute requests. Track and audit schedules and timesheets, collaborate with other departments to ensure continuity in the client experience, and support interpreters by projecting a positive personality and creating engagement programs. Handle documentation securely and confidentially. Work in a fast-paced environment to ensure high levels of client satisfaction and operational efficiency.