Ascentium Non-Titling Documentation Specialist
On-siteKingwood, West Virginia, United States
Job Summary
Prepare customer document and titling packages, ensuring accurate execution within established guidelines and approval terms. Manage assigned documentation queues to maintain proper workflow, while processing, scanning, and archiving all documents in the internal financial operating system and image archive. Provide outstanding customer service via outbound/inbound calls and voicemails, de-escalating situations to meet service level agreements. Identify fraud, discrepancies, and risks in customer and vendor documentation, collaborating with the Quality Control team as necessary. Coordinate with sales associates, vendors, and credit personnel to obtain quotes, list funding contingencies, and ensure compliance with KYC and internal policies. Meet monthly booked volume goals and Quality Control review standards. Full-time position with overtime eligibility; located in Kingwood, Texas.
Required Qualifications
- High School Diploma or GED
- One (1) year of experience in lease, loan, or mortgage documentation
- Basic knowledge of banking regulations and compliance, especially related to customer information and asset titling
- Experience with account management software systems
- Able to apply basic understanding of accounting principles, specifically related to financial transactions
- Able to identify process improvement opportunities by participating in problem-solving activities
- Outstanding proof-reading skills
- Possesses basic understanding of the flow of title ownership
- Strong ability to manage and resolve escalated issues effectively and professionally
- Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation
Desired Qualifications
- Bachelor's degree
- Experience with equipment finance
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