Ascent Client Experience Associate
$92,820–$109,200 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Lead Salesforce Business Line Champion and Referral Program Subject Matter Expert, coordinating enhancements, issue resolution, and training while managing the Web Inquiry Program and tracking outcomes. Drive execution for National Wealth Strategy initiatives by coordinating meetings, developing agendas, and tracking action items with Wealth Strategists. Serve as the Copilot Engagement Coordinator, monitoring adoption metrics, maintaining the Prompt Library, and promoting training opportunities. Manage SharePoint governance, content administration, and user access for front-office teams. Provide administrative and project support to the Chief Administrative Officer, including scheduling, presentation development, and special projects. Track quarterly priorities, strategic initiatives, and project backlogs to support leadership visibility and accountability.
Required Qualifications
- Bachelor's degree or equivalent work experience
- 3+ years of experience in project coordination, business administration, client experience or related fields
- Demonstrated ability to manage multiple projects and stakeholder groups simultaneously
- Proven success supporting leadership teams, governance processes, and strategic initiatives
- Microsoft 365 proficiency (PowerPoint, Excel, Teams, Outlook, SharePoint)
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and follow-through
- Analytical thinking and reporting capabilities
- Excellent written and verbal communication skills
- Project coordination and execution
- Strong organizational and prioritization skills
- Meeting facilitation and action item management
- Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Desired Qualifications
- Salesforce experience
- SharePoint administration experience
- Marketing and communications coordination
- Dashboard reporting and data visualization
- Microsoft Copilot and AI productivity tools experience
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